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Real results from the field: CES-One Line Service at work

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When you’re on a tight deadline, waiting weeks or months for panelboards and switchboards can stall an entire project. CES One-Line Service, offered by City Electric Supply (CES), helps contractors stay on schedule and move forward with confidence.

By simplifying the process, maintaining inventory, and handling assembly in-house, CES reduces lead times — typically six weeks to nine months — down to one week or less. Backed by Siemens training and a 99% accuracy rate, CES One-Line Service gives contractors the edge on challenging timelines.

CES One-Line Service: Designed to deliver

Since 2019, CES has been fine-tuning our in-house panelboard and switchboard assembly and distribution process to better serve contractors in the field.

Seeing the process builds trust

One benefit CES One-Line Service offers is how much time it saves. After customers give their one-line drawings to their local CES branch, CES One-Line Service handles the assembly and distribution — freeing up time to focus on the rest of the project.

For one contractor in San Antonio, Texas, seeing the process firsthand made all the difference. Touring the CES fulfillment center in the Dallas-Fort Worth area gave him confidence in CES’s abilities to deliver what he needed.

“We’ve done a lot of business with CES since we toured their regional fulfillment center last year. We were really impressed to see with our own eyes the investment they’ve put into their processes, especially CES One-Line Service,” they said.

That first impression turned into a long-term, trusted partnership.

Communication that keeps projects moving

For another contractor, clear and consistent communication stood out just as much as speed.

“One of the best things about the CES One-Line Service experience is the communication throughout. The team is on point, letting us know when parts are expected and how long it will take to assemble. They take the time to review everything, make sure it’s set to specs, and keep us updated throughout the process.”

When this contractor was called on to help a school stay up and running, CES came through. The customer noted the sharp contrast between the traditional process he’s always known and CES One-Line Service.

“There have always been pain points in the switchgear process, especially during COVID, that were tough to work through. The difference here is you don’t have to deal with the uncertainties of not being able to guarantee certain dates. You can have it there within a week — you just can’t ask for more.”

Built for real-world deadlines

With faster turnaround times, a simplified process, and clear communication from start to finish, CES One-Line Service helps contractors have confidence in taking on projects with tight deadlines and complexities.

Ready to get started? Reach out to your local CES branch to learn more!

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